Account deletion.
How to request deletion
Send an email from the address registered on your SitePuls account to support@sitepuls.online with the subject line Account deletion.
Please include enough detail for us to locate your account (for example, the email you use to log in). If your account is part of a company/team, tell us whether you are asking to remove only your user profile or to delete organization data you are authorized to manage—we will confirm next steps if needed.
What we typically delete
After we verify your request and applicable rules, we aim to delete or anonymize account-owned data, including where relevant:
- Account and profile data (for example, email, profile fields, authentication-related records for your user).
- Company/team membership tied to your user where applicable (for example, removing you from a company or processing an organization-level deletion you are entitled to request).
- Monitoring configuration and related account-owned data (for example, monitors, incidents/history, alert contacts, and status page configuration associated with your account scope).
Retention and exceptions
Some information may be retained for a limited period where required for legitimate purposes, such as fraud prevention, security, dispute resolution, or legal, tax, or billing obligations. Where retention is required, we limit use to what is necessary and delete or anonymize data when those obligations end.
Timing
We aim to respond to deletion requests within a reasonable timeframe and will confirm when processing is complete or if we need additional information.